The organization places significant importance on its induction process, an assessment based on two facts. The first is the amount of money that McDonalds spends on developing formal induction systems. The second is the recognition at the corporate level that service is a critical element of their business and that with rookie employees a substantial amount of training is required for them to understand the expectations of a professional work environment -- McDonalds has to be good at training or their store will not function well at all.
McDonalds has not noted any major problems with its induction system, but it is always working to improve its systems. The extensive use of e-training is something that reflects the company's commitment to constantly improving its induction processes. The induction system at McDonald's is highly successful. The company is a certified trainer in Australia, a reflection of its commitment to the highest standards of training. In addition, the success of its restaurants is testament to the success of its training programs. McDonald's employees often go on to success either in the company or elsewhere, with the foundation of professionalism that they acquire during their time at the restaurant level.
To add more value to the organization, there are three recommendations that can be made. The first is to focus the induction system on building skills that can be used in higher positions with in the company. McDonalds takes pride...
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